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Shipping and Returns
    1. We deliver to any address in the Republic of Ireland, Northern Ireland and the UK.
      (See our delivery page for further information on pricing and delivery timeframes).
    2. Upon delivery a signature will be required.
    3. We operate a Next-Day delivery service for all of Ireland (32 counties) and a 2-day delivery service for the UK.
    4. Customers will be notified by email to confirm when their order has been dispatched from our warehouse. Currently we do not offer the facility to book your own delivery time slot as these are allocated by our transport partners’ automated route planning system. Someone must be present at the delivery address and able to accept the goods upon arrival of the delivery vehicle.
    5. Once the delivery has been accepted at the delivery address you have a duty of care for the goods.
    Damaged and faulty goods

    1. If your goods are damaged or faulty, we will replace the goods free of charge.
    2. Do not use any damaged items. This counts as acceptance of goods and the item is then non-returnable and non-refundable.
    3. Damaged goods must be reported within 24 hours of delivery.
    4. In the event that goods are received in a damaged state please retain the product together with any packaging and contact us within 24 hours of receipt with photographic evidence.
    5. In the case of an item being faulty we may require an inspection to be carried out on the item. This is so the nature of the fault can be ascertained before we can arrange for a replacement.
    Unwanted goods

    1. Do not use any unwanted items. This counts as acceptance of goods and the item is then non-returnable and non-refundable.
    2. If the packaging and/or security tape has been broken, we will deem this an acceptance of goods and the item is non-returnable and non-refundable.
    3. You have a statutory right to return unopened goods up to 14 days after receiving your order (“the cooling off period”). You must notify us of your wish to cancel within 14 days, starting the day after delivery.
    4. You must return the goods via your own means to:-
      abbeyseals.ie, c/o Abbey Seals International Ltd, Nangor Road Business Park, Nangor Road, Dublin D12 TNY6).
    5. You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.
    6. We reserve the right to apply re-handling charges for returned items under some circumstances:
             - The goods received back are ‘as new’ but incomplete; i.e. missing components and/or accessories.

             - The returned products are missing their original packaging.

             - The cancellation was requested after the 14-day notification period.

    7. We do not accept returns and will not provide refunds under the following circumstances:

              - The goods you wish to return are in any condition other than ‘as new’.

              - The goods have been installed and/or used.

    8. Refunds will be reimbursed within 7 working days of the cancellation date.