Our Services

Our Services

Our Services

24 Nov 2022

Our Services
Our customers lie at the heart of everything we do. They are always at the forefront of our minds. We offer an unparalleled range of services and capabilities to meet the changing needs of our clients. Whether it is on-site, tailor-made products or vendor support we aim to give top customer service in all areas. Our seal & gasket experts are always on hand to give any advice or guidance needed from our reps out on the road, our in-house sales office teams or at our trade counters. For more information on all of our services that are available click here.

Services Available On-Site

Site survey

Many work sites may be simply running without any big push for improvement, until we arrive. Our sales engineers and product specialists will often call at a site such as a factory floor, a power station, or a pharmaceutical plant to assess the work being done and whether we can enhance their systems with better parts in our inventory. We can also create price comparison lists to see if we can save them money — always giving them that edge.

Store audit

Major suppliers often call on our sales engineers and product specialists to visit their warehouses to make sure everything is running as smoothly as possible. Our experts will walk through storage areas and spot all the same parts that we can also supply. We’ll then create a price comparison list, and chances are we’ll be able to offer a deal — a better price or higher quality.

In-Field Technical Support

Our customer service by phone or email is the best in the industry, but sometimes you just need to chat with us face-to-face. We have all corners of the 32 counties covered by our sales engineers and product specialists who are on the road every day. Our in-field technical support experts visit clients nationwide regularly, to perform audits on stores, survey sites or get a hands-on idea of a problem on a factory floor. It’s all about reassuring the customer with impeccable support and putting a face to the Abbey Seals name.

Seal Failure Analysis

We’re not in the business of shifting the blame — but seals often fail when they’re not used properly. If a customer tells us our seals aren’t working in a machine application, one of our experts can visit their site and get to the bottom of the problem. Maybe these problem seals are being used with an incompatible material; maybe they’re being worked at the wrong temperature, or maybe it was simply the wrong choice of part. We’ll piece together a solution and have that machine back up and running — either by trialing new components we have in stock, or by simply making custom new parts.

If you wish to connect with one of our sales engineers or product specialists, please contact us. In Dublin on +353 (0)1 427 7900 or in Cork on +353 (0)21 500 3555 and our sales office team will put you in contact with the rep associated with your county. Reach out to us today!


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